A Platform to optimize the Nightlife experience for better and for always
A platform that offers users a free mobile application that facilitate all aspects of planning and booking for a night out with friends.
And offers business owners a simplified approach to operations management, one that saves time and greatly reduces the risk of error in booking, accounting and event organization.
Design a user-friendly mobile app that will disrupt the way people go out and a manager web app that will drastically improve the way venues operate.
The TableHost Platform is used to run the operations of venues and is used by users to manage all aspects of their night out. TableHost managed to cater a tailor-made experience to all of its users.
Developed in React Native. TableHost is a mobile app for users to discover new venues or events happening next to them, reserve their tables or purchase their tickets, manage their reservations or guest lists and socialize with their friends
Throughout the Application, i followed a philosophy of one action per page, to guide the user. The onboarding process is a good demonstration to see that each page holds a piece to complete the sign up process and holds a clear explanation on what the user should do to complete the step and proceed to the next one.
The nightlife industry is filled with people with drastically different tastes, venues and events that constantly change depending on trends. Finding out where to go out was a pain for users, to solve that we integrated an AI to recommend new venues and events to users based on their preferences. We encouraged user to connect their music app (Spotify or apple music) with the TableHost app, to notify users when their favorites artists are playing in their town. We also created collections which hold venues, events and artists based on their preferences
Reserving tables and purchasing tickets have always been a major pain for users. Tablehost was designed to guide a user from selecting the event they wish to attend, selecting the table or ticket they wish to purchase, adding the friends that would be attending with them, and lastly having the option of selecting guests to split the payment with.
I designed the TableHost app to simplify the user's experience during events. Check-ins were as simple as getting the user to scan their QR code. Users can invite their friends to their tables or as their +1 on the guest list from the mobile app, they can also stay updated on their status in real time.
A fully responsive Web Application developed in React. The TableHost manager application was built to handle all the operation of venues and use data to help them take better decisions using data analytics.
TableHost was designed with data collection and visualization at its core, to better help managers take strategic business decisions and run operations. Visualizing Data is only part of the equation, i have designed the dashboard to display the major KPI's at the top, and to display trends like how many times a client is attending compared to other clients. This helps manager better quantify his clients. Venues that used TableHost saw an increase of revenues by at least 30%
The Floor plan was designed to be very intuitive, basically the manager would set it up by dragging and dropping tables. Tables themselves change colors depending on their status allowing managers to get a better overview of what is happening on the floor. Clicking tables would show the manager all possible actions he could take and in case of a reservation would display the reservation check-in on the side. This approach allowed managers to immediately start working on the floor plan and reduced queue times at the door by around 40%.
Handling Reservations is a huge part of a venue's operations. We designed the process to eliminate booking errors. When a manager sets up his events he would assign packages which include price, capacity and information to tables, so when the CRM was taking reservations they would have the table information upon selection. We also made it possible for managers to send a payment link to customers to cover a deposit or close the cost of the table to be able to confirm the reservation. With the Integration of TableHost mobile app, venues saw a migration of half of their reservation from phone calls to direct reservations from the mobile app.
Venues regularly check-in 5000 guests per night, across more than 5 doors, each handling a different operation, with the busiest line processing 300 guests every 30 minutes during peak times. I designed the check-in with speed and efficiency in mind. Guests added their friends on tables or guest list before the event, allowing managers to screen and filter the list before the event started reducing the load on the door selectors. During the event most guests were checked-in by QR code, if the guest did not have the user app it was a matter of a quick search. For walk-ins, i designed the screen with massive buttons on each side to allow the selector to check-in the guest without wasting time looking at the display.
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